Refund and Returns Policy

Kemzara Accessories Villa Refund Policy

At Kemzara Accessories Villa, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a refund policy as outlined below.  

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The item(s) must be returned within 3 days of the delivery date for local and 7 days of delivery for international.
• The item(s) must be unworn, unused, and in the same condition as when you received them.
• The item(s) must be returned in their original packaging, with all tags and labels intact.
• You must provide proof of purchase, such as your order number or receipt.

Non-Refundable Items

The following items are not eligible for refunds:

• Items purchased during a final sale or clearance.
• Items that have been damaged due to misuse or improper care.
• Items that are returned after the eligible refund period.

Refund Process

1. Initiate a Refund Request: Contact our customer service team via email at info@kamzara.com or by phone at +2349131057223 to initiate a refund request. Please provide your order number and the reason for the refund.
2. Return the Item(s): Our customer service team will provide you with instructions on how to return the item(s). You will be responsible for the return shipping costs, unless the return is due to our error (e.g., incorrect or defective item).  
3. Inspection and Approval: Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria. We will notify you via email of the approval or rejection of your refund.  
4. Refund Issuance: If your refund is approved, we will process the refund to your original method of payment within 7 business days. Please note that processing times may vary depending on your payment provider.

Refund Options

• Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
• Store Credit: In some cases, we may offer store credit as an alternative to a refund.

Exchanges

If you wish to exchange an item for a different size or color, please contact our customer service team. Exchanges are subject to availability.  

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item and arrange for a replacement or refund.  

Contact Us

If you have any questions or concerns about our refund policy, please contact our customer service team:

• Email: info@kamzara.com
• Phone: +234 9131057223

Note: This refund policy is subject to change without notice. Please refer to the most recent version on our website. Sources and related content